Shipping Policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates And Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipping option | Estimated delivery time |
PostNord | 3 to 5 business days |
DHL Service Point | 1 to 2 business days |
Local Delivery
Local Pickup In Gothenburg, Sweden
You can skip the shipping fees with free local pickup in Gothenburg, Sweden. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
International Shipping
We offer international shipping to all countries.
Shipping charges for your order will be calculated and displayed at checkout.
Shipping option | Estimated delivery time |
PostNord | 10 to 20 business days |
DHL Service Point | 5 to 10 business days |
UPS Express | 3 to 5 business days |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Everything Otamatone is not responsible for these charges if they are applied and are your responsibility as the customer.
How Do I Check The Status Of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at support@everythingotamatone.com
with your
name and order number, and we will look into it for you.
Shipping To P.O. Boxes
We don’t ship to P.O. boxes. Orders which have P.O. as the addresses will be automatically canceled.
Refunds, Returns, And Exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
We don’t accept returns, only refunds or replacements. In the event that your order arrives damaged in any way, please email us as soon as possible at support@everythingotamatone.com
with your order number and a photo of the item’s condition.
We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at support@everythingotamatone.com.
Please find check our detailed Refund Policy.